InfoQ 中文T2·68 pts
- Traditional application monitoring metrics (e.g., latency, token usage) fail to reflect the correctness or utility of AI agent responses, necessitating behavior-based evaluation.
- By setting SLOs (e.g., 95% of conversations successfully complete tasks), the remainder serves as an 'error budget,' allowing teams to quantify and manage hallucination risks.
- Quality is multi-dimensional; independent metrics such as groundedness, toxicity, and cost should be monitored separately rather than relying on a single aggregate score.